Diary of a CEO - Part 3: A "WOW" for Every HUNK
My Search for How to Truly “WOW” Our Clients
Part 3: A “WOW” for Every HUNK
Omar Soliman here, founder and CEO of College Hunks Hauling Junk and College Hunks Moving. Thanks for joining me once again this week. Today, I want to talk about an important part of “WOW” service that a lot of companies tend to forget about: “WOW-ing” their own employees.
Now, I realize that you, yourself, may not be a College Hunks team member. Still, it’s important to understand what motivates our HUNKS to “WOW” you. Personally, I like to think it’s because we make it our priority to “WOW” all of our team members every day.
The very foundation of College Hunks rests on the idea that every single HUNK is the CEO of our organization in their own right. I honestly look at it like the HUNKS on the trucks who come to your homes, roll up their sleeves and do the hands-on work are just as responsible for the success of this company as I am. As such, I think it’s important to give them not only the respect that comes with that title, but also a lot of the decision-making powers.
Here’s what I mean:
When the HUNKS go out on the truck each day, they understand that time is a valuable asset to the company. As CEOs, they’re responsible for budgeting their time spent at each job site. The quicker they can get their jobs done and get back to the office (while still ensuring they provide quality, personable service), the more revenue from those jobs they earn for the company. Plus, they also receive bonuses for themselves based on their efficiency.
Furthermore, as CEOs, they know the importance of engaging the community in order to grow the College Hunks brand. If they don’t do their part to build not just the brand, but also a genuine relationship with the community, they know their location will have fewer jobs on the docket for the following days.
With these responsibilities, the HUNKS control their own success and their own revenue and income. In this way, each HUNK feels empowered and, therefore, motivated to do a great job. Generally speaking, people seem to take more pride in their work when they control the outcome and are given a fair chance to reap the fruit of their labor.
I always enjoy hearing new HUNKS tell me how surprised they are at the levels of responsibility and reward they receive as members of our team. Hearing those sentiments lets me know that I’m doing my job by “WOW-ing” them, from one CEO to another. And, since we’re all CEOs, I know I can trust every HUNK to do their absolute best to “WOW” you.
Check us out next week right here on the blog and we’ll continue talking about “WOW.” In the meantime, click here to go to Facebook and let us know about the most over-the-top “WOW” moment you’ve ever had with a service-provider.comments powered by Disqus